{"id":14,"date":"2025-05-05T08:15:58","date_gmt":"2025-05-05T08:15:58","guid":{"rendered":"https:\/\/alignerthings.skybookoman.com\/?page_id=14"},"modified":"2025-05-05T08:20:59","modified_gmt":"2025-05-05T08:20:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alignerthings.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-45a27b1 e-flex e-con-boxed e-con e-parent\" data-id=\"45a27b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b032c2 elementor-widget elementor-widget-heading\" data-id=\"7b032c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d79f9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f4d79f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We at <strong data-start=\"198\" data-end=\"215\">AlignerThings<\/strong> are committed to providing you with high-quality products and service. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-75a2f1b e-flex e-con-boxed e-con e-parent\" data-id=\"75a2f1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1cac0 elementor-widget elementor-widget-heading\" data-id=\"1c1cac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Eligibility for Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-941e05f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"941e05f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"405\" data-end=\"461\">You may request a refund under the following conditions:<\/p>\n<ul data-start=\"462\" data-end=\"675\">\n<li class=\"\" data-start=\"462\" data-end=\"526\">\n<p class=\"\" data-start=\"464\" data-end=\"526\">The item is <strong data-start=\"476\" data-end=\"512\">damaged, defective, or incorrect<\/strong> upon arrival.<\/p>\n<\/li>\n<li class=\"\" data-start=\"527\" data-end=\"583\">\n<p class=\"\" data-start=\"529\" data-end=\"583\">You <strong data-start=\"533\" data-end=\"560\">notify us within 7 days<\/strong> of receiving the item.<\/p>\n<\/li>\n<li class=\"\" data-start=\"584\" data-end=\"675\">\n<p class=\"\" data-start=\"586\" data-end=\"675\">The item is <strong data-start=\"598\" data-end=\"608\">unused<\/strong>, in its original packaging, and in the same condition as received.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-ed06028 e-flex e-con-boxed e-con e-parent\" data-id=\"ed06028\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b292bd elementor-widget elementor-widget-heading\" data-id=\"3b292bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Non-Refundable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e127e46 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e127e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"715\" data-end=\"769\">The following items are <strong data-start=\"739\" data-end=\"768\">not eligible for a refund<\/strong>:<\/p>\n<ul data-start=\"770\" data-end=\"992\">\n<li class=\"\" data-start=\"770\" data-end=\"820\">\n<p class=\"\" data-start=\"772\" data-end=\"820\">Items purchased on <strong data-start=\"791\" data-end=\"818\">sale or with a discount<\/strong><\/p>\n<\/li>\n<li class=\"\" data-start=\"821\" data-end=\"863\">\n<p class=\"\" data-start=\"823\" data-end=\"863\"><strong data-start=\"823\" data-end=\"852\">Opened, used, or tampered<\/strong> products<\/p>\n<\/li>\n<li class=\"\" data-start=\"864\" data-end=\"934\">\n<p class=\"\" data-start=\"866\" data-end=\"934\">Items returned <strong data-start=\"881\" data-end=\"911\">without original packaging<\/strong> or proof of purchase<\/p>\n<\/li>\n<li class=\"\" data-start=\"935\" data-end=\"992\">\n<p class=\"\" data-start=\"937\" data-end=\"992\">Items requested for refund <strong data-start=\"964\" data-end=\"980\">after 7 days<\/strong> of delivery<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8155488 e-flex e-con-boxed e-con e-parent\" data-id=\"8155488\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e2bac7 elementor-widget elementor-widget-heading\" data-id=\"9e2bac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Return Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c33f5 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b0c33f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1026\" data-end=\"1057\">To request a return and refund:<\/p>\n<ol data-start=\"1058\" data-end=\"1310\">\n<li class=\"\" data-start=\"1058\" data-end=\"1220\">\n<p class=\"\" data-start=\"1061\" data-end=\"1107\">Contact us at <strong data-start=\"1075\" data-end=\"1101\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1077\" data-end=\"1099\">info@alignerthings.com<\/a><\/strong> with:<\/p>\n<ul data-start=\"1111\" data-end=\"1220\">\n<li class=\"\" data-start=\"1111\" data-end=\"1132\">\n<p class=\"\" data-start=\"1113\" data-end=\"1132\">Your order number<\/p>\n<\/li>\n<li class=\"\" data-start=\"1136\" data-end=\"1166\">\n<p class=\"\" data-start=\"1138\" data-end=\"1166\">A description of the issue<\/p>\n<\/li>\n<li class=\"\" data-start=\"1170\" data-end=\"1220\">\n<p class=\"\" data-start=\"1172\" data-end=\"1220\">Clear photos if the item is damaged or incorrect<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1222\" data-end=\"1310\">\n<p class=\"\" data-start=\"1225\" data-end=\"1310\">Our team will review your request and guide you through the return steps if eligible.<\/p>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3af1691 e-flex e-con-boxed e-con e-parent\" data-id=\"3af1691\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53e950d elementor-widget elementor-widget-heading\" data-id=\"53e950d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Refund Timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56c65a7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"56c65a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1345\" data-end=\"1388\">Once your return is received and inspected:<\/p>\n<ul data-start=\"1389\" data-end=\"1562\">\n<li class=\"\" data-start=\"1389\" data-end=\"1454\">\n<p class=\"\" data-start=\"1391\" data-end=\"1454\">We will notify you of the approval or rejection of your refund.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1455\" data-end=\"1562\">\n<p class=\"\" data-start=\"1457\" data-end=\"1562\">If approved, your refund will be processed to your original payment method within <strong data-start=\"1539\" data-end=\"1561\">5\u201310 business days<\/strong>.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1b201dd e-flex e-con-boxed e-con e-parent\" data-id=\"1b201dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9710b45 elementor-widget elementor-widget-heading\" data-id=\"9710b45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac08de4 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ac08de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li class=\"\" data-start=\"1596\" data-end=\"1647\">\n<p class=\"\" data-start=\"1598\" data-end=\"1647\">Original shipping charges are <strong data-start=\"1628\" data-end=\"1646\">non-refundable<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1648\" data-end=\"1762\">\n<p class=\"\" data-start=\"1650\" data-end=\"1762\">Return shipping costs are the <strong data-start=\"1680\" data-end=\"1709\">customer&#8217;s responsibility<\/strong>, unless the item was delivered damaged or incorrect.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-a0d3c77 e-flex e-con-boxed e-con e-parent\" data-id=\"a0d3c77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d43725 elementor-widget elementor-widget-heading\" data-id=\"3d43725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Late or Missing Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f8c6b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c1f8c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1805\" data-end=\"1838\">If you haven\u2019t received a refund:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"1839\" data-end=\"2107\">\n<li class=\"\" data-start=\"1839\" data-end=\"1878\">\n<p class=\"\" data-start=\"1841\" data-end=\"1878\">First, check your bank account again.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1879\" data-end=\"1991\">\n<p class=\"\" data-start=\"1881\" data-end=\"1991\">Then contact your credit card company or bank \u2014 it may take some time before your refund is officially posted.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1992\" data-end=\"2107\">\n<p class=\"\" data-start=\"1994\" data-end=\"2107\">If you\u2019ve done all this and still have not received your refund, please contact us at <strong data-start=\"2080\" data-end=\"2106\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2082\" data-end=\"2104\">info@alignerthings.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c688411 e-flex e-con-boxed e-con e-parent\" data-id=\"c688411\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f37b78 elementor-widget elementor-widget-heading\" data-id=\"8f37b78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f770e6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7f770e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"2137\" data-end=\"2197\">For any refund-related questions or issues, reach out to us:<\/p>\n<p class=\"\" data-start=\"2199\" data-end=\"2336\">\ud83d\udce7 <strong data-start=\"2202\" data-end=\"2212\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2213\" data-end=\"2235\">info@alignerthings.com<\/a><br data-start=\"2235\" data-end=\"2238\" \/>\ud83c\udf10 <strong data-start=\"2241\" data-end=\"2253\">Website:<\/strong> <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2254\" data-end=\"2336\">https:\/\/alignerthings.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy We at AlignerThings are committed to providing you with high-quality products and service. If you are not completely<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":7,"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":27774,"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/27774"}],"wp:attachment":[{"href":"https:\/\/alignerthings.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}