Refund Policy

We at AlignerThings are committed to providing you with high-quality products and service. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival.

  • You notify us within 7 days of receiving the item.

  • The item is unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items purchased on sale or with a discount

  • Opened, used, or tampered products

  • Items returned without original packaging or proof of purchase

  • Items requested for refund after 7 days of delivery

3. Return Process

To request a return and refund:

  1. Contact us at info@alignerthings.com with:

    • Your order number

    • A description of the issue

    • Clear photos if the item is damaged or incorrect

  2. Our team will review your request and guide you through the return steps if eligible.

4. Refund Timeline

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Shipping Costs

  • Original shipping charges are non-refundable.

  • Return shipping costs are the customer’s responsibility, unless the item was delivered damaged or incorrect.

6. Late or Missing Refunds

If you haven’t received a refund:

    • First, check your bank account again.

    • Then contact your credit card company or bank — it may take some time before your refund is officially posted.

    • If you’ve done all this and still have not received your refund, please contact us at info@alignerthings.com.

7. Contact Us

For any refund-related questions or issues, reach out to us:

📧 Email: info@alignerthings.com
🌐 Website: https://alignerthings.com